Shipping & returns

Shipments

All orders are sent via PostNL to the Netherlands, Belgium and Germany.
Ordered on weekdays before 4 PM = often delivered tomorrow *!

Order placed before 4pm: Delivered on:
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday
Saturday Tuesday
Sunday Tuesday


* Applies to the Netherlands. Unfortunately it happens that a shipment has a delay.
Teatro Fashion can therefore not 100% guarantee the delivery time.

PostNL Teatro Fashion

Shipping costs & free shipping from € 200/250, - (ex. VAT)

Shipping costs the Netherlands (€ 6.95 excl. VAT) & Belgium (€ 8.50 excl. VAT)
For orders over € 200 in the Netherlands and € 250 in Belgium and Germany, shipping is free!

Track & Trace from PostNL

Once your order has been shipped you will receive a Track & Trace code from PostNL.
This way you know exactly where your package is and when it will be delivered.

Delivery address

During the order you can choose a delivery address.
This may differ from the billing address.

Returns

The right of withdrawal does not apply to business sales. Your order is therefore final after payment. Returning is only possible when a product does not comply with the agreement.

You have the obligation to examine on delivery whether the products meet the agreement. If this is not the case, you must inform Teatro Fashion of this as soon as possible and in any case within 48 hours after delivery, in writing and with reasons.

We recommend that you first make your complaints known to us by emailing [email protected]. If this does not lead to a solution within 14 days, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

Register return

By email
You send an e-mail with order number, total number of products and the article number of the product to [email protected]. As an attachment you send a photo with which the defect is clearly visible.

After you have registered your return via e-mail or our contact form and after confirmation from Teatro Fashion you can return the products or bring them to the showroom, shipments must be sufficiently stamped and in good packaging. For returning you can use PostNL or DHL for example. We do not provide return labels and returns do not pick you up. You will receive the return address after registration.

If it has been demonstrated that the products do not comply with the agreement, Teatro Fashion has the option of replacing the products in question with new products or returning the invoice value thereof.

If the items show traces of use or damage during the return shipment, Teatro Fashion reserves the right to claim compensation.

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