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Service and warranty
All our products are handmade in Italy. The leather that is used comes from our own tannery. We therefore stand for craftsmanship and quality. Nevertheless, in case of any defect, we are happy to look for a suitable solution together with you.
The steps for this can be found below:
You have the obligation to examine on delivery whether the products meet the agreement. If this is not the case, you must inform Teatro Fashion of this as soon as possible and in any case within 48 hours after delivery, in writing and with reasons.
We recommend that you first make your complaints known to us by emailing [email protected].
You send an e-mail with order number, total number of products and the article number of the product to [email protected]. As an attachment you send a photo with which the defect is clearly visible.
If it has been demonstrated that the products do not comply with the agreement, Teatro Fashion has the option of replacing the products in question with new products or returning the invoice value thereof.
If the items show traces of use or damage during the return shipment, Teatro Fashion reserves the right to claim compensation.